Shipping & Returns
Important Shipping Notice
Canada Post resumed operations on December 17th, but nationwide deliveries remain significantly delayed, with some locations still experiencing transit times of 6+ weeks.
Canada Post Statement:
"As new volumes are accepted, mail and parcels will be secured and delivered on a first-in, first-out basis. Customers should expect lengthy delivery delays through the remainder of 2024 and into January 2025."
As we head into February 2025, these delays continue. If you choose Canada Post or Free shipping then expect delays.
Faster Shipping Options Available
To support our customers, we are temporarily offering FREE faster courier shipping on most fly orders over $150 (before tax).
If your order is time-sensitive, we strongly recommend selecting Expedited or Express shipping at checkout, as we have no control over Canada Post's delays.
Shipping Guidelines:
✅ Expedited & Express Shipping: Highly recommended for all orders to ensure timely delivery.
✅ Street Address Required: Couriers such as Purolator, GLS, UPS, and FedEx cannot deliver to PO Boxes—please provide a physical address.
✅ Remote/Rural Areas: Additional charges may apply for shipments to remote locations.
? If you choose the Free Shipping option (available on fly-only orders over $60), please expect longer-than-normal wait times. Any orders shipped via Canada Post may still experience significant delays due to ongoing backlogs.
Steve B
President
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Please see our shipping update above....
At ReelFlies.ca, we take pride in offering FREE Shipping on most fly orders over $60 (plus tax). This applies to orders that solely include flies, with the value calculated after all discounts and codes have been applied. It's important to note that free shipping does not extend to larger items like fly boxes, reels, or large popper flies. For these items, please select one of the following shipping options at checkout: 'All Orders With Fly Boxes,' 'Expedited (With 5 Free Flies),' or 'Fastest – Fedex, UPS, Purolator.' Please be aware that our free service does not include tracking. For orders under $60, shipping options include Canada Post, Expedited, or Express.
If you're planning an important fishing trip that's time-sensitive, we recommend choosing a quick and fully tracked shipping option like Expedited or Express Parcel.
Generally, our FREE Shipping option is carried out via standard Canadian postal delivery. Estimated delivery times are typically 2-9 days within Canada and 3-6 days to the USA via USPS tracked. For international orders, anticipate up to 21 days due to potential customs hold-ups. Unfortunately, we can't take responsibility for any customs delays.
We'd like to highlight that packages returned due to incomplete or incorrect addresses will lead to additional costs for return shipping and any subsequent delivery attempt. A 10% restocking fee may also apply. To avoid these complications, please ensure your address details are thorough and accurate when placing your order.
If your package hasn't arrived within 28 working days, we kindly ask you to inform us. We accept reports concerning undelivered or delayed packages up to 60 days from the order date. Any reports received beyond this time-frame will be considered as the package being delivered. Thank you for your understanding.
CANADIAN SHIPPING OPTIONS:
FREE SHIPPING: Generally 2-9 Days (Canada) Disrupted due to roll on effect of Strike!
CANADA POST: Generally 2-9 Days (Canada) Disrupted due to roll on effect of Strike!
EXPEDITED PARCEL: Generally 1-6 Days (Usually 1-2 Days for GTA, Most parts of Southern Ontario, most parts of QC, Montreal, Quebec City etc. Alberta, Calgary, BC generally 5-7 Days. These are just estimates as Expedited Parcel is not a guaranteed timed service. Expedited Delivery is available with (5 FREE Flies) with orders over $60 for just $14.95 (Canada Only) Tracking available by request!
FASTEST! FedEx & UPS: Generally 1-4 Days (most areas). If you have an important fishing trip planned? then is our fasted Canadian service, most orders arrive next day. Please also allow time for processing and packing. (Excludes Northern regions, NWT and Remote areas some size and some locations, size and weight restrictions apply) Tracking available by request!
TRACKING & INSURANCE: Included with Expedited or Express Services!
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USA SHIPPING OPTIONS:
SMALL PACKET GROUND USA: Generally 4-14 Days
SMALL PACKET AIR USA: Generally 4-9 Days
USPS TRACKED: Average 3-6 Days to most USA locations flat rate cost $9.95. (Most Popular) Tracking available!
Shipping times vary depending on your location, Customs clearance etc. If you are in a remote location please allow ample time for delivery, higher delivery rates may apply. Tracking numbers are not automatically provided, but they can be requested if you have chosen to upgrade to our USPS tracked service.
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IMPORTANT! Tracking is not made available with Free Shipping or Canada Post shipping options! If you need tracking and insurance choose, Expedited, Express or USPS.
Shipping options may be available to some other Countries including Australia and charges will vary depending on the delivery method you choose. If you have any queries regarding shipping then please feel free to email us or call one of our ReelFlies® customer services representatives on 519.409.0123.
Unfortunately at this time we are unable to process orders where the billing information is out side of the USA, Canada or Australia, or does not exactly match the delivery address and we do not ship outside of Canada, Australia and the USA at this time. We also do not ship to 3rd party international forwarding logistics companies at this time.
Thank you for your business.