Shipping & Returns
IMPORTANT SHIPPING UPDATE (Updated July 2023!) Shipments continue to be slower than normal particularly via Canada Post. Delays seem mainly due to the massive increase in package deliveries as more people continue to shop online. If your order is time sensitive then please choose Expedited or Express delivery at checkout. Our fastest service at this time will be UPS.
Thank you for your understanding,
Steve B
President
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At ReelFlies.ca, we take pride in offering FREE Shipping on most fly orders over $60 (plus tax). This applies to orders that solely include flies, with the value calculated after all discounts and codes have been applied. It's important to note that free shipping does not extend to larger items like fly boxes, reels, or large popper flies. For these items, please select one of the following shipping options at checkout: 'All Orders With Fly Boxes,' 'Expedited (With 5 Free Flies),' or 'Fastest – Fedex, UPS, Purolator.' Please be aware that our free service does not include tracking. For orders under $60, shipping options include Canada Post, Expedited, or Express.
If you're planning an important fishing trip that's time-sensitive, we recommend choosing a quick and fully tracked shipping option like Expedited or Express Parcel.
Generally, our FREE Shipping option is carried out via standard Canadian postal delivery. Estimated delivery times are typically 2-9 days within Canada and 3-6 days to the USA via USPS tracked. For international orders, anticipate up to 21 days due to potential customs hold-ups. Unfortunately, we can't take responsibility for any customs delays.
We'd like to highlight that packages returned due to incomplete or incorrect addresses will lead to additional costs for return shipping and any subsequent delivery attempt. A 10% restocking fee may also apply. To avoid these complications, please ensure your address details are thorough and accurate when placing your order.
If your package hasn't arrived within 28 working days, we kindly ask you to inform us. We accept reports concerning undelivered or delayed packages up to 60 days from the order date. Any reports received beyond this timeframe will be considered as the package being delivered. Thank you for your understanding.
CANADIAN SHIPPING OPTIONS:
FREE SHIPPING: Generally 2-9 Days (Canada)
CANADA POST: Generally 2-9 Days (Canada)
EXPEDITED PARCEL: Generally 1-6 Days (Usually 1-2 Days for GTA, Most parts of Southern Ontario, most parts of QC, Montreal, Quebec City etc. Alberta, Calgary, BC generally 5-7 Days. These are just estimates as Expedited Parcel is not a guaranteed timed service. Expedited Delivery is available with (5 FREE Flies) with orders over $60 for just $14.95 (Canada Only) Tracking available by request!
FASTEST! FedEx & UPS: Generally 1-4 Days (most areas). If you have an important fishing trip planned? then is our fasted Canadian service, most orders arrive next day. Please also allow time for processing and packing. (Excludes Northern regions, NWT and Remote areas some size and some locations, size and weight restrictions apply) Tracking available by request!
TRACKING & INSURANCE: Included with Expedited or Express Services!
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Due to high volumes all orders are seeing shipping delays at this time!
USA SHIPPING OPTIONS:
SMALL PACKET GROUND USA: Generally 4-14 Days
SMALL PACKET AIR USA: Generally 4-9 Days
USPS TRACKED: Average 3-6 Days to most USA locations flat rate cost $9.95. (Most Popular) Tracking available!
Shipping times vary depending on your location, Customs clearance etc. If you are in a remote location please allow ample time for delivery, higher delivery rates may apply. Tracking numbers are not automatically provided, but they can be requested if you have chosen to upgrade to our USPS tracked service.
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IMPORTANT! Tracking is not made available with Free Shipping or Canada Post shipping options! If you need tracking and insurance choose, Expedited, Express or USPS.
Shipping options may be available to some other Countries including Australia and charges will vary depending on the delivery method you choose. If you have any queries regarding shipping then please feel free to email us or call one of our ReelFlies® customer services representatives on 519.409.0123.
Unfortunately at this time we are unable to process orders where the billing information is out side of the USA, Canada or Australia, or does not exactly match the delivery address and we do not ship outside of Canada, Australia and the USA at this time. We also do not ship to 3rd party international forwarding logistics companies at this time.
Thank you for your business.