Shipping & Returns
IMPORTANT SHIPPING UPDATE (Updated Dec. 2022!) Shipments continue to be slower than normal particularly via Canada Post. Delays seem mainly due to the massive increase in package deliveries as more people continue to shop online. If your order is time sensitive then please choose Expedited or Express delivery at checkout. Our fastest service at this time will be UPS.
Thank you for your understanding,
Steve B
President
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ReelFlies.ca offers a FREE Shipping option on most fishing fly orders over $60 plus tax. (Fly boxes and large items do not ship free, please select expedited or express shipping option at checkout if adding fly boxes! Free shipping does not come with tracking)
Our Shipping Policies are straight forward and clear. If you live in Canada or the USA and the Flies you have ordered total over $60 plus tax. then you qualify for FREE Shipping. Free Shipping or Standard Canada Post is generally not offered on larger sized items, such as most fly boxes, reels, and waders etc. There are also a few very large flies that are excluded, as they are physically too big for us to ship with this economical service. If ordering Fly Boxes or Large Popper flies etc. please choose one of our Expedited or Express services if adding fly boxes to your order. If you are heading on an important fishing trip then make sure to choose a fast tracked shipping option i.e. UPS or Express Parcel from Canada Post, both are available at checkout.
The FREE Shipping option is sent via our standard Canadian postal delivery service. Delivery lead-times for most of Canada is Generally 3-9 days (depending on your location). For the USA shipping times average of 3-5 days via USPS tracked. (International fly orders can take up to 21 days if the package is held up in US Customs for inspection). We cannot be responsible for any Customs delays. All paperwork is correct and the goods will clear once they take the time to inspect. Please also allow time for processing as we pick or tie orders in the order they come in.
Reporting Undelivered Packages or Slow Deliveries: If your package does not show up withing 28 working days then please report this to us at that time. We allow up to 60 days to report undelivered mail or packages. Reports of late or non delivered packages outside this time period would be deemed as delivered.
CANADIAN SHIPPING OPTIONS:
FREE SHIPPING: Generally 2-9 Days (Canada)
CANADA POST: Generally 2-9 Days (Canada)
EXPEDITED PARCEL: Generally 1-6 Days (Usually 1-2 Days for GTA, Most parts of Southern Ontario, most parts of QC, Montreal, Quebec City etc. Alberta, Calgary, BC generally 5-7 Days. These are just estimates as Expedited Parcel is not a guaranteed timed service. Expedited Delivery is available with (5 FREE Flies) with orders over $60 for just $11.95 (Canada Only) (Excludes Northern regions, NWT and Remote areas.) Tracking available by request!
FASTEST! FedEx & UPS: Generally 1-4 Days (most areas). If you have an important fishing trip planned? then is our fasted Canadian service, most orders arrive next day. Please also allow time for processing and packing. (Excludes Northern regions, NWT and Remote areas some size and some locations, size and weight restrictions apply) Tracking available by request!
TRACKING & INSURANCE: Included with Expedited or Express Services!
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Due to high volumes all orders are seeing shipping delays at this time!
USA SHIPPING OPTIONS:
SMALL PACKET GROUND USA: Generally 4-14 Days
SMALL PACKET AIR USA: Generally 4-9 Days
USPS TRACKED: Average 3-5 Days to most USA locations flat rate cost $9.95. (Most Popular) Tracking available!
Shipping times vary depending on your location, Customs clearance etc. If you are in a remote location please allow ample time for delivery, higher delivery rates may apply. Tracking numbers are not automatically provided, but they can be requested if you have chosen to upgrade to our USPS tracked service.
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IMPORTANT! Tracking is not made available with Free Shipping or Canada Post shipping options! If you need tracking and insurance choose, Expedited, Express or USPS.
Shipping options may be available to some other Countries including Australia and charges will vary depending on the delivery method you choose. If you have any queries regarding shipping then please feel free to email us or call one of our ReelFlies® customer services representatives on 519.409.0376.
Unfortunately at this time we are unable to process orders where the billing information is out side of the USA, Canada or Australia, or does not exactly match the delivery address and we do not ship outside of Canada, Australia and the USA at this time. We also do not ship to 3rd party international forwarding logistics companies at this time.
Thank you for your business.